Bhojanam

LEGAL

Terms of Service

Last updated: August 2026

Welcome to Bhojanam Inc. ("Bhojanam","we", "our", or "us"). By accessing or using our website at bhojanamfoods.com, you agree to be bound by these Terms of Service. Please read them carefully before placing an order.

1. About Bhojanam

Bhojanam is a South Indian restaurant based in Ontario, Canada, offering online ordering for food delivery and pickup. Our website allows customers to browse our menu, place orders, and enquire about catering services.

2. Food Allergies and Dietary Information

Our food may contain or come into contact with common allergens, including milk, tree nuts, peanuts, wheat, soy, sesame, and mustard. As a pure vegetarian kitchen, our menu does not include meat, poultry, fish, shellfish, or eggs. Customers with allergies should contact us before ordering. We cannot guarantee that food is completely free from allergens or cross-contamination.

3. Ordering and Payment
  • All prices are listed in Canadian Dollars (CAD)
  • Payment is accepted via cash on delivery, pickup, or Interac e-Transfer only at this time
  • An order moves through the following stages: Order Placed → Reviewed — Payment Pending → Accepted → Preparing → Out for Delivery → Delivered. Orders are confirmed once you receive a confirmation email from us, and become binding once they reach Accepted status
  • We reserve the right to cancel an order if items become unavailable, with full notification to the customer
  • Order quantities may be modified by our team due to availability — customers will be notified and must approve any changes
4. Cancellations and Refunds
  • Orders may be cancelled by the customer only while the order status is "Order Placed" or "Reviewed — Payment Pending"
  • Once an order is accepted and being prepared, cancellations are not guaranteed
  • When an order is cancelled before preparation begins, any discount code used, reward points redeemed, and wallet balance applied to that order are automatically reversed to your account, and the order value is credited back as wallet store credit
  • If Bhojanam cancels your order (for example, due to item unavailability), any discount code used, reward points redeemed, and wallet balance applied are reversed to your account in the same way, and the full order value is credited back as wallet store credit
  • Subscription cancellations and modification requests (pause, skip days, early closure) follow a pro-rated calculation based on actual remaining service days, with any applicable points and coupon usage reversed in the same way as above
  • Since payment is cash-based, cash refunds for amounts not covered by the above are handled directly with our team — please contact us within 24 hours of your order
  • For orders that arrive late, incorrect, incomplete, damaged, or unsafe to consume, please contact us as soon as possible. Resolutions are determined case-by-case following an investigation into the cause, and may include redelivery, a full refund, or a partial refund, depending on the circumstances
  • For catering enquiries, cancellation terms will be discussed and agreed upon separately
5. Delivery and Pickup

You may choose either delivery or pickup when placing an order or setting up a meal plan.

  • Delivery is available within our serviceable areas in Ontario, generally between 8:00 AM and 1:30 PM
  • Pickup orders are generally available between 10:00 AM and 5:00 PM — exact pickup location and time will be confirmed by our team
  • Neither delivery nor pickup is available on weekends or public holidays; if a public holiday falls within a meal plan's service window, the subscription is extended accordingly to make up for it
  • Estimated delivery/pickup times are approximate and may vary based on demand and traffic conditions
  • We are not liable for delays caused by circumstances beyond our control
  • Please ensure your delivery address and phone number are accurate — we are not responsible for failed deliveries due to incorrect information
6. User Accounts
  • You are responsible for maintaining the confidentiality of your account credentials
  • You must provide accurate information when creating an account
  • We reserve the right to suspend or terminate accounts that violate these terms
  • Guest orders are permitted without an account
7. Referral Programme

Bhojanam operates a referral programme for registered members. We reserve the right to modify, suspend, or terminate the referral programme at any time. Referral codes may not be sold, transferred, or used for commercial purposes.

8. Meal Plans and Subscriptions

Meal plan subscriptions are subject to separate terms communicated at the time of purchase. We reserve the right to modify meal plan offerings and pricing with reasonable notice to active subscribers.

  • Subscriptions are subject to approval by our team before activation
  • A one-time, non-refundable deposit of CAD $25 for the Stainless Steel Tiffin Carrier is collected on first delivery. Tiffin carriers are drawn from a shared, rotating pool and are not assigned to individual customers
  • The carrier must be returned to our delivery staff the day after use; our delivery team will collect it on their next visit
  • If a carrier is lost or damaged, a new CAD $25 deposit is required before a replacement carrier is issued
  • Modification requests (pause, skip days, early closure) may be requested for a subscription line as a whole, or for individual units within a line's quantity separately, and are subject to admin approval before taking effect
  • Pro-rated wallet credits for approved modifications are calculated based on actual service days remaining
9. Wallet
  • Registered customers may accumulate a wallet balance through approved meal plan modification credits
  • Wallet credits may be applied towards food orders and meal plan subscriptions at checkout
  • Wallet balances have no expiry date and remain valid indefinitely until used
  • Wallet balances are non-transferable and are linked exclusively to the account holder
  • Wallet credits are not redeemable for cash unless a cash refund is explicitly approved and issued by Bhojanam
  • There is no maximum wallet balance limit
  • Bhojanam reserves the right to adjust wallet balances in cases of error or fraud. If your account is closed, any remaining wallet balance is forfeited
10. Membership & Rewards Points
  • Registered customers earn reward points on delivered orders and active meal plan subscriptions, based on the food value of the order (delivery fees and other additional costs are excluded from the points calculation)
  • Points may be redeemed at checkout for eligible orders and subscriptions
  • Reward points are non-transferable and cannot be exchanged or redeemed for cash
  • Points expire after 12 months of account inactivity (no points earned in that period). We will email you an advance warning before any points expire under this policy
  • If your account is closed, any unredeemed reward points are forfeited
  • Membership tier (Bronze, Silver, Gold) is determined by lifetime spend and may change automatically as thresholds are crossed
11. Intellectual Property

All content on this website including text, images, logos, and design is the property of Bhojanam and may not be reproduced without written permission.

12. Limitation of Liability

Bhojanam is not liable for any indirect, incidental, or consequential damages arising from the use of our website or services. Our total liability shall not exceed the value of the order in question.

Nothing in these Terms limits any rights or remedies that cannot legally be limited or excluded under applicable law. This limitation of liability does not apply to claims arising from fraud, intentional misconduct, gross negligence, or death or injury caused by negligence.

13. Fraud, Abuse, and Referral Misuse

Bhojanam reserves the right to suspend or terminate any account, order, or referral code involved in fraudulent activity, abuse of our platform, or misuse of the referral programme — including but not limited to creating multiple accounts to exploit promotions, or using referral codes for unauthorized commercial purposes.

14. Governing Law

These Terms of Service are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes shall be resolved in the courts of Ontario.

15. Marketing Communications

We only send marketing or promotional emails (such as offers and announcements) to customers who have given consent to receive them, in accordance with Canada's Anti-Spam Legislation (CASL). Every marketing email includes a working unsubscribe link. Unsubscribing never affects transactional emails about your own orders or subscriptions. See our Privacy Policy for full details on how we obtain and manage marketing consent.

16. Contact Us

For any questions about these Terms, please contact us at: connect@bhojanamfoods.com or via our contact form . Bhojanam Inc.'s HST Number is 777287822RT0001.

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