Meal Plan deliveries arrive between 8:00 AM and 1:30 PM on your scheduled delivery days. If you'd prefer Pickup instead of Delivery, we'll confirm your pickup location and time with you after your order is placed — you can also see our location details and hours on our Locations page.

Yes, guest checkout is available. Guest orders don't earn loyalty points or qualify for referral/birthday rewards — creating a free account lets you take advantage of those.

Meals are delivered in microwave-safe deli containers by default. You can request a Stainless Steel Tiffin Carrier instead for a one-time deposit (non-refundable, since it's a reusable container you keep).

• Bronze — 2 items per day
• Silver — 3 items per day
• Gold — 4 items per day, plus free delivery on weekends and access to exclusive Gold-only dishes

Higher tiers also earn loyalty points faster and unlock higher point-redemption limits (see Wallet & Points below).

Bronze plans include two alternating dish options on eligible delivery days. You can pick which specific days you'd like Item 1A on — any day you don't choose defaults to Item 1B.

Yes. From "My Meal Plans," you can request to:

• Pause a specific date range
• Skip individual delivery days
• Close early (end the plan before its original end date)

Each of these can be requested independently for each item in your plan. Requests go through a quick review by Bhojanam's team, and any unused value is credited to your Bhojanam Wallet once approved.

You earn points automatically on every order placed while signed in — the rate depends on your membership tier, with higher tiers earning faster. Guest checkout orders don't earn points.

1,000 points = $5 in redemption value. A minimum balance of 1,000 points is required before you can redeem any at checkout.

Yes — points can cover up to 20% (Bronze) / 25% (Silver) / 30% (Gold) of your order value. Full details on your tier and limits are always visible on your Profile page.

Points expire after 12 months of account inactivity. We'll send you an advance warning email before that happens, and any order resets the clock.

Your Wallet holds store credit in dollars — for example, credit issued when you pause, skip, or close a subscription early. Wallet credit can be applied directly at checkout, just like points.

Yes — every account has a unique referral code (visible on your Profile page) to share with friends and family. Once your friend places and receives their first order, you're both rewarded at the same time: you get 1,000 bonus points, and they get $5 credited to their Bhojanam Wallet.

Yes — a $10 coupon, automatically issued around your birthday, valid for the following month.

Yes. While we're still reviewing your plan and before payment is confirmed, either you or our team can cancel it, and anything you used (wallet credit, points, coupon) is returned automatically — and if any points had already been earned, those would be reversed too.

Yes — request to skip specific days or close early from "My Meal Plans." We calculate the value of whatever hasn't been delivered yet and credit that to your wallet.

They're adjusted to match how much of your plan you actually used — closing halfway through means keeping roughly half the points earned so far. Points you originally spent to help pay for the plan aren't returned separately, since your wallet credit for the unused days already covers that.

Yes, but only before payment is confirmed. Once confirmed, please contact us directly.

Most refunds are issued as credit to your Bhojanam Wallet. In some cases our team may arrange a direct refund instead, handled manually.

Prices shown are before tax. HST (13%) is calculated and shown clearly at checkout before you confirm your order.

Yes, all three can be applied together. Percentage-based coupons reduce the taxable amount itself; fixed-value coupons, points, and wallet credit are all applied after tax, similar to a payment method.